Brand Building and The Guest Journey – an Unbreakable Bond

Brand Building and The Guest Journey – an Unbreakable Bond

Hotel organizations have always invested heavily in their brands. For that reason, both hotel groups and independent properties are highly protective of their brand identities, which is understandable since the brand embodies their reputation in the market. As Warren Buffet said, “It takes 20 years to build a reputation and five minutes to ruin it.”…