By January 2026, hospitality leaders will have reached a clear conclusion: automation without empathy is a brand risk. Hospitality outsourcing to the Philippines has undergone a Human-AI Reset, where Agentic AI manages up to 80% of transactional guest touchpoints—from keyless entry coordination to dynamic pricing updates—while high-EQ Filipino specialists handle empathy-critical interactions that directly influence…
The festive season represents the single biggest opportunity of the year for many hospitality venues to increase revenue and profit. But too often, that surge in revenue and footfall fizzles over January and beyond. The challenge that many restaurants, bars and hotels face is that they are ill-equipped to truly take advantage of this season…
[New York, 30 September 2025] Mews, the operating system for hospitality, today announced the acquisition of Flexkeeping, the hotel operations platform powering a new era of automated housekeeping and operational excellence. The move brings best-in-class housekeeping and team collaboration tools into the Mews ecosystem, giving hoteliers a fully unified platform to manage the guest journey from…
In the hospitality industry, guest satisfaction isn’t just a goal—it’s the currency of success. While service quality, room aesthetics, and location often take the spotlight, a less visible factor plays a major role in shaping guest experiences: maintenance. Delayed responses to maintenance issues quietly erode customer trust, damage reputation, and ultimately eat away at revenue….
Loyalty programs have evolved far beyond simple points-based systems. Recent research reveals that effective loyalty strategies are becoming increasingly central to hotels’ direct booking success and overall revenue growth. Let’s explore the key trends and insights shaping the future of hotel loyalty programs. The Revenue Impact of Modern Loyalty Programs The numbers speak for themselves….
