Andi Newcomer was working around 60 hours a week and operations were running fine. Events were booked, clients were happy, the conference centre was in demand. The problem was that she had no way to see where the performance was coming from. Best Western Boulder Falls Inn is an 84-room hotel in Lebanon, Oregon, built…
Everyone knew AI would dominate the conversation at HITEC 2026 in San Antonio. What surprised me was how quickly the discussion has moved beyond chatbots, virtual concierges and one-off productivity tools. The real story is now governance. As hotels begin deploying dozens of AI-powered workflows across revenue management, marketing, reservations, maintenance, finance and guest communications,…
If your property has function space, you’re already better positioned than most standalone venues to capture short-lead event business. You have the rooms and catering infrastructure in place to turn bookings around quickly. Yet a good deal of this business goes to faster competitors rather than better ones. Planning cycles are compressing Short-term booking windows…
Wellness and spa are definitely reasons to book a hotel. But do guests select a property based on its gym facilities? Let’s fire off two examples off the top to support the affirmative: EVEN Hotels: an upscale brand under IHG that’s pivoted against the K-shaped barbell distribution problem of hotels gravitating towards select service and…
Hotel operations are changing fast, and 2026 will separate properties that are merely adapting from those that are truly future-ready. roommaster, the leading property management solution provider, has just released The 2026 Hotel Operations Blueprint, a practical guide built for hotel operators navigating rising guest expectations, staffing challenges, and increasing operational complexity. Inside the guide,…
Black Friday continues to be one of the most influential moments of the year for hotel direct channel performance, driving shifts in traveler behavior that extend well beyond a single weekend. As guest expectations evolve, Black Friday has become more than just a promotional event. It is now a strategic opportunity for hotels to boost…
Boutique hotels are uniquely positioned to capture one of the fastest-growing opportunities in travel: short-stay wellness retreats designed for meaningful rest and renewal. While travelers crave connection, mindfulness, and community, many independent hotels are still relying heavily on weekends, weddings, and group business. Mid-week occupancy remains soft, and F&B or wellness spaces often sit underutilized. …
Now in its 22nd year, the Annual Hospitality Conference (AHC) returns to Manchester Central on 29–30 September. Widely recognised as the UK’s leading hospitality investment event, the AHC gathers senior decision-makers, investors, owners, operators, and developers to explore the opportunities and challenges shaping the sector. This year’s theme (Reset, Rebuild, Rise) could not be more…
Weddings remain one of the most profitable and most misunderstood opportunities in hospitality. Find out how your hotel can win more bookings, increase referrals, and make every couple feel like the only one. How can your hotel make more money from weddings? In the UK alone, there are over 200,000 weddings each year, and in…
ATLANTA – July 17, 2025 – Actabl, the leading hospitality software company dedicated to empowering hotels with actionable insights to drive profit, today announced the launch of HotelData.com, a new free data resource hub for the hospitality industry. Powered by Actabl’s proprietary hospitality data, HotelData.com is designed to provide hoteliers with benchmarks based on real performance data…
